This article explains how to:

If you want to be able to identify your participants in your results, you can select 'Email address' or 'Other' in the questionnaire tab. If you select 'Other', write the type of identifier in the text field.

Here's an example of what you'll see in the questionnaire tab if you want to identify your participants by their Student ID Number:

This is how your participants will see your request on their welcome page:

Pre- and post-study questions allow you to gather extra information from your participants, such as demographics. To do this, write a short message into the 'Message' text field to introduce the questions, or use the default text. To create a new question, click 'Add question'.

If your participants must answer the question, then click the checkbox 'Required'.

If you wish to present your questions to participants in a random order you can do so by clicking the 'Random Order' checkbox. Doing so reduces the risk of earlier questions influencing a participant's responses to later ones.

Write your question into the text box, and use the drop down menu underneath to select the type of answer you want from your participants. You have 7 options for the type of answers you want from your participants.

If you select any of the multiple choice options, click 'Add option', and write your answer options into the text fields.

'Radio' and 'checkbox' selection options allow you to include an optional free text response via the 'Add 'Other' option' link. This can be useful if you wish participants to be able to provide responses that you hadn't considered in your multi choice options.

You can also add, edit and copy/paste multiple choice options by clicking the 'Bulk edit' button and using the text field presented. Each line in the editor represents a separate multiple choice answer.

Here's an example question and example answers:

Here's how the three different multiple choice options will appear to participants:

Multiple choice, single answer, radio select with 'other' option enabled

Multiple choice, single answer, drop down select

Multiple choice, multiple answer, checkbox select with 'other' option enabled

You can use the Net Promoter Score to find out how likely your participants will recommend your products and services.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

The question should be asked in the format of "How likely is it that you would recommend our company / product / service to a friend or colleague."

You can use Likert item questions to discover the extent to which participants agree with a statement.

These questions consist of:

Input your desired statement into the question dialog box

e.g. “Using the scale below please indicate how satisfied you are with the service provided.”

We offer a choice of either a 5 or 7 point scale dependent on how granular you’d like your participant’s responses to be.

To define the scale, simply type the range of responses you wish to present to you participants into the dialog boxes.

You can also add, edit and copy/paste responses by clicking the 'Bulk edit' button and using the text field presented. Each line in the editor represents a separate response.

Matrix questions, also known matrix tables, are similar to a Likert scale but give you more flexibility for your questions.

They allow your participants to evaluate multiple individual items in rows against a set of columns. These can be very useful if you need your respondents to rate a certain number of items with the same criteria, for example, their level of satisfaction with different types of services.

You can use matrix questions in pre- and post-study questionnaires, as well as pre- and post-task questions.

To set up your matrix question, select the matrix option in the question type dropdown.

You can add up to 10 column labels that sit along the top of your table, and as many row labels as you need. For best practice, we recommend keeping your columns and rows to a maximum of 6 each to make your question easy to read and understand.

If you’ve marked your matrix question as ‘Optional’ your participants won’t need to complete each row and can progress to the next question or end your study.

Question order can be changed by selecting their sequence number, found at the top left of each question, then dragging them into your desired order.

When you use a ranking question you can ask your participants to rank certain objects against each other in a list. This helps you find out the preferred or most important choice according to each participant.

To set up your ranking question, select the ranking option in the question type drop down.

Add some brief instructions then enter in the options you’d like your participants to rank. You can choose to randomize the order in which these options are displayed or keep them in a set order.

Your participants can drag and drop each option in the list into different positions.

Question order can be changed by selecting their sequence number, found at the top left of each question, then dragging them into your desired order.