A session is where you and your team will capture observations during a research session. 

To create a session, click ‘Add Session’ on the Overview page. Once you've given your session a name and added any relevant session information or segments, you can navigate to the session by clicking ‘Open session’.

Sessions can be individual interviews or tests with research participants, or be the outcomes of workshops or focus groups. You can capture your observations in real-time, or add observations retrospectively after your session has finished (for example, if you’ve captured your notes in a notebook or spreadsheet). Read more about importing your qualitative research notes into Reframer.


This is your interface for capturing and tagging observations throughout your research session. When you save an observation, it will automatically save into the ‘Observations’ area on the right-hand side.

Read more about how to capture and tag observations.

Session info

This section is for recording any information that will be useful for future reference and for your team members. You can write and edit session information at any time. Any changes you make here will be reflected in both the capture and study overview screens.

You could use this section before an interview to record the location or time of the interview or include a link to an online meeting so you can quickly dial in.

You could use it during an interview to note down demographic information that you uncover during the session that you'd like to use to apply a segment, or write a note to yourself to follow up on later.

It's also a great place to write a quick summary of the session once you're done. Makes it easier for your future self to remember which of your 20 interviews had that point you really need to refer back to! 

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