What is a task?

A task is a predefined activity that your participants perform during a usability test. Tasks should represent similar goals that people try to carry out on your app or website (e.g., adding something to their cart for checkout). Set these up in the planning phase of your usability test.

Good tasks have an accompanying scenario for additional context and are relatable without being too leading or directive.

Example task:

You’ve misplaced your debit card on a recent holiday abroad. Order a new debit card for pickup from your local branch.

A few things to keep in mind:

  • Try to avoid using words that are already in your interface as it can lead your participants
  • Give your participants one task at a time so you don’t overwhelm them (or your notetakers!)

To create good tasks, you’ll need to define your users’ goals first. In this instance, their goal is to find and book the cheapest rental car using your booking system on your website.

Setting up your tasks in Reframer

When you know what tasks you want to include in your usability test, you can add them while you’re setting up your Reframer study on the ‘Tasks’ tab. Once you set up your tasks, the observations you capture will be ‘tagged’ with each task as you progress through them in your session.

On the ‘Tasks’ tab, give your task a short title then fill in the task you’d like your participants to carry out during your usability test. The short title will serve as a reminder of what the task is while you’re capturing observations.

Once you’ve added all your tasks, you can adjust the order by dragging them up and down the list.


Learn how to use tasks while you're capturing observations in Reframer.

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