While we are refining Reframer v2, you can still view your study in Reframer v1

We've recently made it really easy to view, analyze and edit your studies in either Reframer v1 or v2. You'll see a toggle in each tool that allows you to view your study in either of the Reframer instances. Any additions or changes made to your study or data in one Reframer will instantly be available in the other one - giving you the ease and peace of mind to play around with both versions to your heart's content!

What’s the same and what’s different in v2?

The main difference between Reframer v2 and v1 is the analysis workflow. We've brought in affinity map in addition to tag and filter based analysis (Themes tab). We can't wait to hear what you think about the alternative analysis workflow.

For the rest of the workflow we've kept what our customers love about Reframer v1, and introduced a few improvement.

What’s the same

Study overview, managing tasks, managing tags, managing sessions, capturing observations, reviewing and tagging observations.

Capture observations

Stays the same.

Review and tag observations

Stays the same.

What’s different:

Themes tab in Reframer v2 has a few limitations

While we've brought the powerful Themes tab filtering functionalities from Reframer v1 across to v2, we've left the bubble chart behind, and are currently looking into developing more helpful visualizations.

Other differences

Navigation of your study

We've adjusted the navigation of the study to better reflect the qualitative research workflow.

Set up actions on the Setup tab

All set up related actions and pages now live under the ‘Setup’ tab. This is where you’ll be able to create your study overview, tasks, tags, segments, and study members.

Sessions are on a separate tab

You’ll find your sessions and all the observation data you’ve collected in the ‘Sessions’ tab.


We’ve moved all analysis related pages under the ‘Analysis’ tab.

Guest note takers are temporary unavailable

We've disabled the support for guest note takers in Reframer v2. This means you won't be able to invite users who don't hold a paid license to take notes for your study. Your team members who already have a license with Optimal Workshop can collaborate, take notes and analyze data together as always.

New segment management

We moved segment management into its own page under the Setup tab. The ‘Segments’ tab is where you can describe the segmentation and attributes of your participants.

Download your data

At this stage, we’re currently only providing the option to download one spreadsheet with the raw data of all your observations, tags, segments, groups, themes and metadata associated with them. You can also download the affinity map, simply right click on the map and select Download affinity map.

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