With session replay, you can record participants working through a card sort to visualize how they complete a card sort and identify areas where users struggle to categorize information to correlate with the data.

To activate session replay, create a card sort or open an existing card sort that has yet to be launched.

Click on ‘Set up,’ then ‘Settings’; here, you will see the new section called 'Session replay.' Click on the 'On' button. No plugins required.

Session replay is off by default; you must turn it on for each card sort while setting up the study.

To review the recording of a participant's card sort, go to Results > Participants > Select a participant > Session replay.

No, using session replay is as simple as turning it on in the card sort settings.

This feature does not record faces or audio. Session replay does not record participants' screens like Loom or Gong; it records the actions that participants take as data, which is replicated as a recording.

Session replay is not available for us when utilising Standard or Advanced recruitment services. If you turn session replays on, any other participants (not recruited via our services) will be recorded.

You'll need to contact your account administrator at your organization to ask for this to be activated at an organizational level.

It’s really easy for session replay to be enabled or disabled by the organization admin just by navigating to Settings > Features > Session Replay, where it can be toggled on/off.

At launch screen replays are only available on card sorts. This new feature will soon be added to other methods including tree testing in the near future.