The Optimal platform allows new users to create an Optimal account and use Google Sign-In.
Google Sign-In allows you to sign into your account with your Google account without needing to type in a password. This is based on ‘OAuth 2.0’, an industry standard for authorization.
Here are the details:
New Users
Can sign up with Google
Can change their account email address to not be the one paired with their Google account
Can set their first and last name
Can only log in with Google
Can’t set a password
Can accept User Invites, while creating or logging in through google
Existing Users
Can link their current Optimal account to a Google account if they choose.
FAQs
Q: Are we planning to add other OAuth providers?
A: Not in the foreseeable future.
Q: Can I have a password and a Google login?
A: No - one or the other at this stage.
Q: What’s the advantage?
A: You don't need to remember a password. Organisations can easily administrate their user accounts via their GSuite admin platform (e.g. revoke access to their Google account will also revoke access to Optimal).
Q: I set my email to something different than the one on my Google account, is that okay?
A: It needs to be an email we can reach you at, especially if you ever need support, but we can still log you in through that Google account just fine.
Q: Help I lost access to my Google account!
A: Please speak to our Customer Support team at support@optimalworkshop.com
Q: I hit ‘Log in with Google’ but it told me to log in with a password?
A: We already have an account with that email registered. Please forage for your password and log in traditionally.
Q: I hit ‘Log in with Google’ and now I can’t find any of my studies?
A: You probably made a new account! If your Google account’s email is different to your Optimal login email, we probably thought you were a new user.
Your old account is still there, accessible with your usual password, but if you’ve done anything you’d like to keep on the new one then please speak to our Customer Success team at support@optimalworkshop.com
Q: I signed up with Google but I'd like also to have a password, so I can share my account with everyone else in my company?
A: It is against Optimal's Terms of Service to share accounts across users. You can read about our terms of service here.
Q: What if I don’t like Google or I don’t have a Google Account?
A: You don’t have to sign in with Google if you don’t want to, and we will never force you to.
Can’t see the burning question that you needed answered? Never fear - contact the Customer Support team and they will help you continue you on the path of success - support@optimalworkshop.com
There and back again: How to connect and disconnect your existing Optimal account to your Google account.
Connecting your Optimal account to your Google account:
You want to access the 'My Profile' section by clicking on the three dots to the right of your profile icon at the bottom of the left panel of your screen when you log in. Once you have done that you will see the below screen:
You want to click on the "Connect Google account" button, which will enable you to then decide which Google account you want to connect to your Optimal account.
Once you make your choice, you will be asked to enter in your current Optimal account password.
Then, you're all set!
Disconnecting your Google account from your Optimal account:
If you decide that you want to disconnect your Optimal account from your Google account - that process is just as easy.
Click on the 'My Profile' section by clicking on the three dots to the right of your profile icon at the bottom of the left panel of your screen when you log in. Then click on the "Disconnect Google account" button.
You will then receive an email from Optimal allowing you to create and set a password for the account.
Once you have done that, you will have successfully unconnected your Google account from your Optimal account.
If you have any questions about your account and connecting it with your Google account then the Customer Support team are always happy to help. Get in touch with them at support@optimalworkshop.com