This article explains how to:

  • Identify your participants
  • Create pre- and post-study questions for your participants
  • Add logic to your pre- and post-study questions
  • Add multiple choice options, and what they look like to participants
  • Add Net Promoter Score
  • Add Likert questions
  • Reorder your questions

How to set up a participant identifier

If you want to be able to identify your participants in your results, you can select 'Email address' or 'Other' in the questionnaire tab. If you select 'Other', write the type of identifier in the text field.

Here's an example of what you'll see in the questionnaire tab if you want to identify your participants by their Student ID Number:

This is how your participants will see your request on their welcome page:

How to create pre- and post-study questions for your participants

Pre- and post-study questions allow you to gather extra information from your participants, such as demographics. To do this, write a short message into the 'Message' text field to introduce the questions, or use the default text. To create a new question, click 'Add question'.

If your participants must answer the question, then click the checkbox 'Required'.

If you wish to present your questions to participants in a random order you can do so by clicking the 'Random Order' checkbox. Doing so reduces the risk of earlier questions influencing a participant's responses to later ones.

Write your question into the text box, and use the drop down menu underneath to select the type of answer you want from your participants. You have 7 options for the type of answers you want from your participants.

How to add multiple choice options, and what they look like to participants

If you select any of the multiple choice options, click 'Add option', and write your answer options into the text fields.

'Radio' and 'checkbox' selection options allow you to include an optional free text response via the 'Add 'Other' option' link. This can be useful if you wish participants to be able to provide responses that you hadn't considered in your multi choice options.

You can also add, edit and copy/paste multiple choice options by clicking the 'Bulk edit' button and using the text field presented. Each line in the editor represents a separate multiple choice answer.

Here's an example question and example answers:

Here's how the three different multiple choice options will appear to participants:

Multiple choice, single answer, radio select with 'other' option enabled

Multiple choice, single answer, drop down select

Multiple choice, multiple answer, checkbox select with 'other' option enabled

How to add Net Promoter Score® to questions and what they look like to participants

You can use the Net Promoter Score to find out how likely your participants will recommend your products and services.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

The question should be asked in the format of "How likely is it that you would recommend our company / product / service to a friend or colleague."

How your Net Promoter Scale question will appear to your participants

How to add Likert item questions and what they look like to participants

You can use Likert item questions to discover the extent to which participants agree with a statement.

These questions consist of:

  • The statement that you wish to understand participants feelings towards
  • A scaled set of possible responses for your participants to choose from

Defining your statement

Input your desired statement into the question dialog box

e.g. “Using the scale below please indicate how satisfied you are with the service provided.”

Defining your scale

We offer a choice of either a 5 or 7 point scale dependent on how granular you’d like your participant’s responses to be.

To define the scale, simply type the range of responses you wish to present to you participants into the dialog boxes.

You can also add, edit and copy/paste responses by clicking the 'Bulk edit' button and using the text field presented. Each line in the editor represents a separate response.

How your Likert scale question will appear to your participants

Some common scale types

Reordering questions

Question order can be changed by selecting their sequence number, found at the top left of each question, then dragging them into your desired order.

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