How to use video, audio, and screen sharing
Your browser will ask for permission to use your camera, microphone, and screen. You'll need to allow these permissions if you haven't already.
Supported browsers, desktop, and mobile capabilities
The following video, audio, and screen recording capabilities are available for all Mac and Windows up-to-date browsers on desktop. At this time, screen sharing is not available for mobile across all browsers.
Check and grant permissions to a browser
If your browser has never been enabled for video recording and picture-in-picture permissions, follow the paths below to enable permissions for a relevant browser e.g. Chrome to record audio, video, or a screen.
MacOS
Audio: System Settings > Privacy & Security > Microphone
Video: System Settings > Privacy & Security > Camera
Screen sharing: System Settings > Privacy & Security > Screen & System Audio Recording > +
Windows
Audio: Settings > System > Sound
Video: Settings > System > Privacy & security > Camera
Screen sharing: Manage via browser settings
Managing permissions within a browser: grant permissions to a study link
For participants: The first time you visit a study for live site testing, you will receive a prompt asking for permission to use your microphone, camera, and picture-in-picture. You can then select Allow when prompted.
If you deny permissions and later would like to enable them, or if you’re not asked to grant permissions, you can fix this by doing the following:
Google Chrome
Go to Settings (under three vertical dots in the upper-right corner)
Select Privacy and security > Site Settings
Select the relevant URL under Recent activity.
Make sure Camera, Microphone, and Automatic picture-in-picture are set to Allow
Note from Google: If you're using Chrome at work or school, your network administrator can set camera and microphone settings. You may not be able to modify the camera and microphone settings
Mozilla Firefox
Go to Settings or Options (under three vertical dots in the upper-right corner)
Choose Privacy & Security from the left sidebar.
Scroll down to the Permissions section.
Click on Settings next to Camera and Microphone to manage permissions.
Safari
Open Safari Settings.
Navigate to Websites.
Go to the Camera and Microphone tabs.
Change access to Allow.
Restart Safari.
Opera
Go to Settings.
Click Advanced in the left sidebar, and click Privacy & security.
Under Privacy and security, click Site settings.
Click Camera or Microphone.
At the top, turn on or off Ask before accessing (recommended).
Troubleshooting tips
Check for conflicting applications. Other applications might be using the camera or microphone, causing conflicts.
Clear browser data, cookies, and cache.
Ensure that your browser and operating system are updated to the latest versions for full compatibility.
Restart the browser if needed.