Similar to how researchers use the Optimal Workshop platform to improve how they deliver services, Optimal Workshop also makes use of other companies’ products and services to deliver the awesome experience you know and love. This page provides important information about the identity, location and role of each sub-processor we use.

In the course of our service delivery, Optimal Workshop may store some of your data with one of these sub-processors. For example, when you sign up for a webinar, you may enter your email address into our video conferencing software, Zoom.

Optimal Workshop has an established vendor management program in place which means that before engaging with these vendors, due diligence is performed to analyze their privacy, security and compliance practices to ensure that it is in line with Optimal and industry best practice standards, as well as with data protection regulations such as the General Data Protection Regulation ("GDPR") or the California Consumer Privacy Act ("CCPA").

Below is the list of the third-party sub-processors that Optimal Workshop uses:

Core Sub-processors

Sub-processor

Usage

Entity Location

Website

ActiveCampaign

Marketing & CRM

United States

https://www.activecampaign.com/

Amazon Web Services (AWS)

Infrastructure hosting

United States

https://aws.amazon.com/

Bugsnag

Product defect management

United States

https://www.bugsnag.com/

Datadog

Performance monitoring

United States

https://www.datadoghq.com/

Google Analytics

Web analytics

United States

https://analytics.google.com/

Intercom

Customer support ticketing

United States

https://www.intercom.com/

Mailchimp

Marketing automation

United States

https://mailchimp.com/

OneTrust

Data subject requests management

United States & United Kingdom

https://www.onetrust.com/

Pendo

Product analytics

United States

https://www.pendo.io/

Salesforce

Customer relationship management

United States

https://www.salesforce.com/

Windcave

Payment processing

New Zealand

https://www.windcave.com/

WordPress

Static content management

United States

https://wordpress.com/

Xero

Finance management

New Zealand

https://www.xero.com/

Zapier

Workflow management

United States

https://zapier.com


Internal tools

Sub-processor

Usage

Entity Location

Website

Atlassian

Software development and collaboration tools

Australia

https://www.atlassian.com/

Google Workspace

Productivity & collaboration tools

United States

https://workspace.google.com/

Slack

Internal collaboration tool

United States

https://slack.com/

Zoom

Video conferencing

United States

https://zoom.us


Customer research

Sub-processor

Usage

Entity Location

Website

Airtable

Customer research

United States

https://airtable.com/

Dovetail

Customer research

Australia

https://dovetailapp.com/

For additional information, please see our Privacy Notice, or email our Data Protection Officer at privacy@optimalworkshop.com.

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