Similar to how researchers use the Optimal Workshop platform to improve how they deliver services, Optimal Workshop also makes use of other companies’ products and services to deliver the awesome experience you know and love. This page provides important information about the identity, location and role of each sub-processor we use.

In the course of our service delivery, Optimal Workshop may store some of your data with one of these sub processors. For example, when you sign up for a webinar, you will enter your email address into our video conferencing software, Zoom.

For additional information, please see our Privacy Notice, or email our DPO at privacy@optimalworkshop.com.

Below is the list of the third-party sub-processors that Optimal Workshop uses:

ActiveCampaign

Usage: Marketing & CRM tool

Entity location: United states

https://www.activecampaign.com/

Airtable

Usage: Customer research

Entity location: United States

https://airtable.com/

Amazon Web Services (AWS)

Usage: Infrastructure hosting

Entity location: United States

https://aws.amazon.com/

Bugsnag

Usage: Product defect management

Entity location: United States

https://www.bugsnag.com/

Dovetail

Usage: Customer research

Entity location: Australia

https://dovetailapp.com/

Google

Usage: Productivity & collaboration tools

Entity location: United States

https://gsuite.google.com/

Intercom

Usage: Customer support ticketing

Entity location: United States

https://www.intercom.com/

Mailchimp

Usage: Marketing automation

Entity location: United States

https://mailchimp.com/

New Relic

Usage: Performance monitoring

Entity location: United States

https://newrelic.com/

OneTrust

Usage: GDPR management tool

Entity location: United States & United Kingdom

https://www.onetrust.com/

Pendo

Usage: Product analytics

Entity location: United States

https://www.pendo.io/

Salesforce

Usage: CRM tool

Entity location: United States

https://www.salesforce.com/

Slack

Usage: Internal collaboration tool

Entity location: United States

https://slack.com/

Trello

Usage: Internal collaboration tool

Entity location: Australia

https://trello.com/

Windcave

Usage: Payment processing

Entity location: New Zealand

https://www.windcave.com/

WordPress

Usage: Static content management

Entity location: United States

https://wordpress.com/

Xero

Usage: Finance management

Entity location: New Zealand

https://www.xero.com/

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