Similar to how researchers use the Optimal Workshop platform to improve how they deliver services, Optimal Workshop also makes use of other companies’ products and services to deliver the awesome experience you know and love. This page provides important information about the identity, location and role of each sub-processor we use.

In the course of our service delivery, Optimal Workshop may store some of your data with one of these sub-processors. For example, when you sign up for a webinar, you may enter your email address into our video conferencing software, Zoom.

Optimal Workshop has an established vendor management program in place which means that before engaging with these vendors, due diligence is performed to analyze their privacy, security and compliance practices to ensure that it is in line with Optimal and industry best practice standards, as well as with data protection regulations such as the General Data Protection Regulation ("GDPR") or the California Consumer Privacy Act ("CCPA")/California Privacy Rights Act ("CPRA").

Below is the list of the third-party sub-processors that Optimal Workshop uses:

Core Sub-processors

Sub-processor	Usage	Entity Location	Website
Amazon Web Services (AWS)	Infrastructure hosting	United States	https://aws.amazon.com/
Bugsnag	Product defect management	United States	https://www.bugsnag.com/
Datadog	Performance monitoring	United States	https://www.datadoghq.com/
Formstack	Productivity Tool	United States	https://www.formstack.com/
Gearset	Backups	United Kingdom	https://gearset.com/
Google Analytics	Web analytics	United States	https://analytics.google.com/
Hevo	Extract, transform and load	United States	https://www.hevodata.com
Holistics	Business Intelligence	Singapore	https://www.holistics.io/
Intercom	Customer support ticketing	United States	https://www.intercom.com/
Mailchimp	Marketing automation	United States	https://mailchimp.com/
OneTrust	Data subject requests management	United States & United Kingdom	https://www.onetrust.com/
Pendo	Product analytics	United States	https://www.pendo.io/
Salesforce	Customer relationship management	United States	https://www.salesforce.com/
Salesforce Marketing Cloud	Marketing	United States	https://www.salesforce.com/
Skilljar	Learning Management System	United States	https://www.skilljar.com/
Snowflake	Data warehouse	United States	https://www.snowflake.com
Windcave	Payment processing	New Zealand	https://www.windcave.com/
WordPress	Static content management	United States	https://wordpress.com/
Xero	Finance management	New Zealand	https://www.xero.com/
Zapier	Workflow management	United States	https://zapier.com

Internal tools

Sub-processor	Usage	Entity Location	Website
Airmeet	Video conferencing	United States	https://www.airmeet.com/
Atlassian	Software development and collaboration tools	Australia	https://www.atlassian.com/
Gong	Sales Enablement	United States	https://www.gong.io/
Google Workspace	Productivity & collaboration tools	United States	https://workspace.google.com/
Slack	Internal collaboration tool	United States	https://slack.com/
Zoom	Video conferencing	United States	https://zoom.us

Customer research

Sub-processor	Usage	Entity Location	Website
Airtable	Customer research	United States	https://airtable.com/
Dovetail	Customer research	Australia	https://dovetailapp.com/

For additional information, please see our Privacy Notice, or email our Data Protection Officer at privacy@optimalworkshop.com.