Optimal Workshop's Sub-processors

Sub-processors we use at Optimal Workshop.

Updated over a week ago

Similar to how researchers use the Optimal Workshop platform to improve how they deliver services, Optimal Workshop also makes use of other companies’ products and services to deliver the awesome experience you know and love. This page provides important information about the identity, location and role of each sub-processor we use.

In the course of our service delivery, Optimal Workshop may store some of your data with one of these sub-processors. For example, when you sign up for a webinar, you may enter your email address into our video conferencing software, Zoom.

Optimal Workshop has an established vendor management program in place which means that before engaging with these vendors, due diligence is performed to analyze their privacy, security and compliance practices to ensure that it is in line with Optimal and industry best practice standards, as well as with data protection regulations such as the General Data Protection Regulation ("GDPR") or the California Consumer Privacy Act ("CCPA")/California Privacy Rights Act ("CPRA").

Below is the list of the third-party sub-processors that Optimal Workshop uses:

Core Sub-processors

Sub-processor

Usage

Data Location

Website

Amazon Web Services (AWS)

Infrastructure hosting

United States

Bugsnag

Product defect management

United States

Datadog

Performance monitoring

United States

Formstack

Productivity Tool

United States

Gearset

Backups

United States

Google Analytics

Web analytics

United States

Hevo

Extract, transform and load

United States

Holistics

Business Intelligence

Germany

Intercom

Customer support ticketing

United States

LinkedIn

Customer lifecycle management and marketing

United States

Mailchimp

Marketing automation

United States

OneTrust

Data subject requests management

United States & United Kingdom

Pendo

Product analytics

United States

Salesforce

Customer relationship management

Japan

Salesforce Marketing Cloud

Marketing

United States

Skilljar

Learning Management System

United States

Snowflake

Data warehouse

United States

Userpilot

Product analytics

United States

Windcave

Payment processing

New Zealand

WordPress

Static content management

United States

Xero

Finance management

United States

Zapier

Workflow management

United States


Internal tools

Sub-processor

Usage

Data Location

Website

Airmeet

Video conferencing

United States

Atlassian

Software development and collaboration tools

Australia

Gong

Sales Enablement

United States

Google Workspace

Productivity & collaboration tools

United States

Slack

Internal collaboration tool

United States

Zoom

Video conferencing

United States


Customer research

Sub-processor

Usage

Data Location

Website

Airtable

Customer research

United States

Dovetail

Customer research

Australia

For additional information, please see our Privacy Notice, or email our Data Protection Officer at privacy@optimalworkshop.com.

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