What is a task?

Tasks can be used as session guides - they provide structure and reference for the interview or usability study. Once you set up the tasks for a study, you can assign them to relevant observations as you take notes, making it easier for you to slice and dice your data during analysis.

Tasks for exploratory research, such as user interviews

When using tasks for exploratory research, it's okay to keep the questions simple and open-ended. The description could be used as a place to define the intent of the question, what you want to learn from it, or as notes for variations or follow up questions.

Tasks for evaluative research, such as usability tests

For evaluative research, a task can be the predefined activity that your participants perform during a usability test. Tasks should represent similar goals to what people try to carry out on your app or website (e.g. adding something to their cart for checkout). Set these up in the planning phase of your usability test.

Evaluative tasks work best with an accompanying scenario for additional context, and should be relatable without being too leading or directive.

A few things to keep in mind:

  • Try to avoid using words that are already in your interface as it can lead your participants

  • Give your participants one task at a time so you don’t overwhelm them (or your note takers!)

Setting up your tasks in Reframer v2

When you know what tasks you want to include, you can add them while you’re setting up your study in the ‘Tasks’ tab. Once you set up your tasks, the observations you capture will be ‘tagged’ with each task as you progress through them in your session.

In the ‘Tasks’ tab, give your task a short title then fill in what you’d like your participants to carry out, or what you'd like to ask. The short title will serve as a reminder of what the task is while you’re capturing observations.

Once you’ve added all your tasks, you can adjust the order by dragging them up or down the list.

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