Reviewing Figma prototype test results in Optimal's Usability Tool

Under Results, you can navigate to the Figma prototype section. On this page, you'll find an AI summary of your prototype test results, as well as key findings.

You can use the Copy to clipboard option available under the three dots (⋮) in the AI Summary sections to easily grab the text and copy into your decks, docs, or communications to share with your team and stakeholders.

You can also click into those key findings to dive deeper and view the associated video clips, as well as citations.

Under the Figma prototype section, you'll see all associated tasks. You can click into each task to see how the task performed, as well as key findings, clickmaps, and post-task questions.

For each prototype task, the following results will be included for your review:

Success vs. failure

If you have set a correct end screen and/or path, your participants' responses will be sorted into success, failure, or skip.

If you have left your tasks without a correct answer, participants who did not skip the task will be marked as completed. If multiple end screens or paths were set, you will see the statistics showing how responses were split between them.

Task success & failure

Success track if your participants reached the set end screen or path you indicated. If a correct destination is set, then your indirect successes and failures are participants that backtracked at some point. If you set a correct path, indirect success also includes participants who reached the right destination via the wrong path.

Direct vs. indirect

The directness score is the total completed results minus the indirect results.

An indirect result occurs when a participant:

A low directness score may indicate that participants were getting lost in your prototype, revisiting the same pages multiple times, or taking more wandering paths instead of direct ones. You can drill down into the most common paths taken through your prototype under Results.

Time spent

Time spent reflects the average amount of time participants took to complete the task. A longer completion time can be influenced by several factors, including page load speeds or the length and complexity of the path required to reach the destination.

It can also indicate participant confusion. For example, a long completion time combined with a low directness score may suggest that participants struggled to navigate your prototype. In these cases, it’s worth exploring the paths and clickmaps to identify potential friction points or areas where participants were getting stuck.

Misclicks

A misclick is a click that occurs outside of a defined click area. A high percentage of misclicks may indicate that participants were frequently clicking somewhere other than where you expected them to.

If you notice a high misclick rate, you can sort the clickmaps by Most misclicks to identify which pages contributed most to the percentage. This can help you uncover where participants expected to click and highlight potential usability issues in your prototype.

Skips

A direct skip is when a participant skips the task straight away, and an indirect skip is when they navigate the prototype and then skip the task.

Indirect skips might indicate participants gave up, got frustrated, or decided the task was taking too long. You can examine the paths these participants took to look for patterns or commonalities in these participant's paths.

Open exploration results will have similar metrics to prototype task results, but without the success and fail metrics.

The clickmaps/heatmaps section allows you to get visibility of where participants were actively clicking around your prototype. When you click on See all screens, you'll be able to see the Hits and Misclicks per page. You can also download the Heatmaps.

A hit is a click that landed on a clickable area and led the participant to a different page.

A miss is a click on a non-clickable area. A high amount of missed clicks could suggest that your participants aren’t navigating the prototype in a way that you expected or prepared for.

You can find results for post-task questions at the bottom of your task results page.