Access to studies and results at the end of a subscription
Once your Optimal subscription ends, you won't be able to view or access any of the studies you ran during your time with us. You can delete a study or end a live study at any time by logging into the app. To regain access, you will need to upgrade to a paid subscription.
What if I have an open study when my subscription ends?
If a study is still open when your subscription ends, the study link will continue to work and collect participant responses. You can log in at any time to end the study.
Is the Free plan available?
The free plan is no longer available. This plan has been replaced with a 7-day free trial to test and evaluate the products with your team before subscribing to a paid plan. At the end of the 7-day trial, access to the account and any studies created is locked until you upgrade to a paid subscription.