Access to studies and results at the end of a subscription
Once your Optimal subscription ends, you won't be able to view or access any of the studies you ran during your time with us. You can delete a study or end a live study at any time.
What if I have an open study when my subscription ends?
If a study is still open when your subscription ends, the study link will continue to work and collect participant responses. You can log in at any time to end the study.
What happens to my study data if I cancel my subscription?
Data will be retained at this stage, and if you upgrade again in the coming months, you will get access to your previous studies. From September 2024, Optimal will introduce the Storage plan, and customers who want to retain their study data will need to move onto this plan; otherwise, data will be deleted. Email communications will be sent regarding changes to our data policies and with information on the new storage plan closer to the time.
Is the Free plan available?
As of 24 April 2024, the free plan is no longer available. This plan has been replaced with a 7-day free trial to test and evaluate the products before subscribing to a paid plan. At the end of the 7-day trial, access to the account and any studies created is locked until you upgrade to a paid subscription.