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Access your data after your subscription ends
Access your data after your subscription ends

Find out what happens to your studies, the results you had gathered and account once your subscription expires.

Updated over a week ago

After your subscription ends

You’ll automatically be moved to the free plan as soon as your subscription ends. You can still: 

  • access all your studies

  • launch studies with free plan limits

  • download your data from your account. 

You will still have access to all of the studies you created while subscribed. Any live studies will stay live and continue to collect responses. If your studies have already received 10 responses and you’d like to view any new responses, you’ll need to upgrade to a paid subscription again. 

If you are on a Team plan when your subscription ends, the Team Owner will continue to have access to the account on the Free plan. However, any other license holders will no longer have access.

As of 24 April 2024, the free plan is no longer available for new customers. This plan has been replaced with a 7-day free trial to test and evaluate the products before subscribing to a paid plan. At the end of the 7-day trial, access to the account is locked until you upgrade to a paid subscription.

What if I have an open study when my subscription ends?

If a study is still open when your subscription ends, it will remain open and collect participant responses. If your study has already collected 10 responses, you won’t be able to view any new responses until you’ve upgraded to a paid plan. 

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