When running a prototype test with video recording in Optimal, it’s important to configure your settings based on your preferences and to understand the available options for recording mobile participants.
Key considerations for screen recording on mobile devices
Screen sharing recording is not available for participants using mobile devices, regardless of the browser they use.
Here’s what you can expect with the different screen recording options available:
Turn Screen recording Off.
All participants: Collect camera and audio recordings for participants accessing the study. No screen recordings will be captured for any participants.
Set Screen recording to Optional.
Mobile participants: Audio and/or video recordings are captured.
Desktop participants: Screen, audio, and/or video recordings are captured.
Set Screen recording to Required.
Mobile participants: You have the option under settings to choose whether to:
Forward the participant to a non-recording link
orPrevent the participant from entering the study
If you choose to the 'forward the participant to a non-recording link' option, the participant can complete the study but won't have their audio, video, and screen recorded.
Desktop participants: Screen recordings and audio and/or video will be captured.
Recruiting mobile participants with Optimal
You can:
Share out a study link directly with participants
Submit a request for specialized support from our in-house team. To begin, go to the Recruit tab on each study to submit a request.