Video recording is currently available via our closed beta. If you are an admin on a Teams or Enterprise plan, you can register your interest in the beta via this form.
Our recording service is built entirely on Amazon infrastructure (AWS). This means the storage and processing of videos are fully managed by Optimal. We adhere to best-in-class security practices, as demonstrated by our SOC 2 compliance.
If you wish to delete a video recording, you can either delete a study or a participant from Optimal. If you delete a study, all associated participant video recordings will be deleted.