To start your Interviews study, click on New under Interviews on the Home page or go to the Studies section and click New study.
How to set up your Interviews study
After clicking New, you'll be automatically directed to the Study details page under the Details.
On the Study details page, you can:
Add a study title
Select a project and/or folder that you want to save the study under
Under Language settings, you can select the supported languages that are spoken in your interviews. This will determine the language of your transcripts & quotes.
Optimal currently supports:
Arabic | French | Polish |
Cantonese | French (Canadian) | Portuguese (Brazil) |
Czech | German | Portuguese (Portugal) |
Danish | German (Swiss) | Romanian |
Dutch | Hebrew | Russian |
English (Australian) | Hindi | Spanish (Spain) |
English (British) | Indonesian | Spanish (US & Latin America) |
English (Indian) | Italian | Swedish |
English (New Zealand) | Japanese | Swiss German |
English (US) | Korean | Thai |
Filipino | Mandarin Chinese | Turkish |
Finnish | Norwegian | Vietnamese |
You can also use AI Chat in any of these languages and it will respond with the same language.
Please note that the insights will remain consistent in English. PII redaction is currently supported for English and Spanish (US & Latin America) recordings.
You can also select language(s) when you upload interviews via the Recordings tab under Results.
The last tab under Setup is Privacy
You have a few PII options here.
By checking the Remove video content during processing box, all uploaded videos associated with this study will have the video playback removed to protect participant privacy and replaced with an Optimal screen. You will still receive automated insights, summaries, transcripts, audio, and highlight reels (audio).
Hidden study video playback
By checking Suspend auto-generation of insights, you can redact content before any AI-powered insights are created, giving you greater control over what information is included in your analysis. Learn more.
How to upload new videos
You have two options to capture videos in an Interviews study. You can choose to either:
Set up automatic recording when setting up your Schedule in Interviews
or
Go to Results > Insights > Upload interviews to drag and drop or select existing video files.
Supported video files
Supported file types: .mp4 and .mov
Upload up to 20 files at a time
Maximum length per video: 90 minutes
Maximum file size: 2GB
Larger or multiple files uploaded at once may require a short waiting period.
For study-usage based plans: Note that each Interview study (up to 20 videos uploaded per study) will count as one study toward your annual study limit.
Adding additional videos
Once you have created a study, you can navigate to the Results > Recordings section via the left side panel.
On the Recordings page, you can click to Add new recording or remove existing files as needed.