To start your Interviews study, click on New under Interviews on the Home page or go to the Studies section and click New study.
How to upload new videos
After clicking New, you'll be automatically directed to the Study details page under the Setup.
On the Study details page, you can:
Add a study title
Select a project and/or folder that you want to save the study under
Under Language settings, you can select the supported languages that are spoken in your interviews. This will determine the language of your transcripts & quotes.
Optimal currently supports:
Arabic
Cantonese
English (US)
French
German
Hindi
Indonesian
Italian
Japanese
Korean
Mandarin Chinese
Portuguese (Brazil)
Spanish (Spain)
Spanish (US & Latin America)
You can also use AI Chat in any of these languages and it will respond with the same language.Please note that the insights will remain consistent in English. PII redaction is currently supported for English and Spanish (US & Latin America) recordings.
You can also select language(s) when you upload interviews via the Recordings tab under Results.
The last tab under Setup is Privacy
By checking the Hide this study's video box, all uploaded videos associated with this study will have the video playback removed to protect participant privacy and replaced with an Optimal screen. You will still receive automated insights, summaries, transcripts, audio, and highlight reels (audio).
On this tab, you can also click to Upload videos, which will direct you to the Recordings section.
Hidden study video playback
You can also add or remove videos directly from the Recordings file by dragging & dropping or choosing files to upload
Supported video files
Supported file types: .mp4 and .mov
Upload up to 20 files at a time
Maximum length per video: 90 minutes
Maximum file size: 2GB
Larger or multiple files uploaded at once may require a short waiting period.
For study-usage based plans: Note that each Interview study (up to 20 videos uploaded per study) will count as one study toward your annual study limit.
Adding additional videos
Once you have created a study, you can navigate to the Results > Recordings section via the left side panel.
On the Recordings page, you can click to Add new recording or remove existing files as needed.