Optimal

Transform user interview videos into instant insights and highlight clips with AI.

Interviews

Find out more about what’s available now and what’s coming next.

An introduction to Interviews and our future roadmap

Learn how to get started in Interviews by uploading your own videos and recorded interviews.

How to create an Interviews study and upload new videos (sources)

Learn more about how Interviews work in Optimal and frequently asked questions.

Interviews FAQs

Getting started with Interview projects and uploading your videos

Getting started

Learn more about the Insights section under Interviews.

An overview of AI Insights, Summaries, and Themes in Interviews

Learn how to get started and use AI chat to dig deeper into your interview insights.

How to use AI Chat

Learn about the AI technology used to generate Insights in Optimal

How AI works in Interviews

Learn about the measures in place to keep your data secure and private.

Data, privacy, and security considerations for AI in Interviews

Learn about our approach to incorporating AI capabilities into Optimal.

Our AI guiding principles

Learn about AI insights and chat in Optimal Interviews.

Exploring with AI

Get quick guidance for accessing and using highlight reels.

A guide to highlight reels in Optimal

Learn about AI generated transcripts in Optimal Interviews.

How transcripts work in Optimal

Learn more about your options for reviewing your videos once they've been uploaded to Optimal Interviews.

Viewing and downloading your uploaded videos

Learn how to share and download key takeaways and user clips to inform product and stakeholder decisions.

Downloading and sharing

Learn about reviewing and sharing insights, highlight reels, and clips.

Reviewing and sharing

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Customer stories

Terms of Service

Privacy

Find answers and get help from Intercom Support and Community Experts

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